Training
Technology training for your team
Practical technology and software training to help your team use business tools confidently.
When people are unsure how a tool fits their work, they may rely on familiar features or manual workarounds. Training should start with the tasks they need to complete.
SGM’s training starts with what your team actually does day to day. We teach the tasks that matter for their roles on the tools they really use, with hands-on practice and materials they can come back to.
The problem we start with
Training is more useful when people can connect it to the tasks they need to complete. A list of features alone does not explain how a tool fits their work.
We look at where your team loses time or confidence, such as repetitive manual steps, tools used inconsistently, new starters taking weeks to get productive, and design the training around those gaps.
Our approach
Real tasks, real tools
Training works when people practice their own work, not a demo.
Role-based content
Different roles need different skills. We tailor sessions to what each group actually does.
Your workflows, not generic examples
Where possible we use your own processes and documents as the practice material.
Hands-on practice
Short explanation, then people do the task themselves with us on hand to help.
Right-sized sessions
Small groups or one-to-one where it helps, short focused sessions rather than all-day lectures.
Leave something behind
Quick-reference guides and practice tasks so people can keep learning after the session.
Follow-up
We check in after the session to answer the questions that only come up once people are back at work.
What we deliver
Practical training for your team
Training needs assessment
Understanding roles, current skill levels and the tasks that need support.
Software training
Guided sessions on the applications your team uses every day, including Microsoft 365 and line-of-business tools.
New software adoption
Training timed with a rollout so people are confident from the first day.
Team onboarding
Helping new starters understand your tools, workflows and good practices.
Role-based sessions
Content tailored to administrators, managers, front-line staff or specific teams.
Practice exercises
Hands-on tasks based on your real processes.
Reference materials
Short guides and checklists tailored to your setup.
Follow-up support
A post-training check-in to resolve questions and reinforce habits.
How we work
How training works
- 01
Understand needs
We learn which tools and tasks your team needs to feel confident with and where they struggle today.
- 02
Design
We build sessions and exercises around your roles and real workflows.
- 03
Train
We run guided, hands-on sessions tailored to your team.
- 04
Support
We provide reference materials and follow up so the learning sticks.
Before we start
What we need from you
A little preparation makes training far more useful.
Who needs training
The people, their roles and roughly how comfortable they are today.
The tools and tasks
Which applications and which everyday tasks should be covered.
Pain points
Where the team struggles, loses time or makes repeated mistakes.
Access to the systems
Accounts or a test environment so people can practice safely.
Time and space
Agreed session times and a suitable room or online setup.
FAQ
Common questions
Can training be done on-site or online?
Either. We agree the format that suits your team and the tools being covered.
Can you train a mixed-skill group?
Yes. We can split sessions by role or confidence level, or add one-to-one help where needed.
Related services
Explore more of what we do
Want your team to get more from its software?
Tell us which tools your team uses and where they need confidence. We’ll help you plan the training.